Key Contacts at Broad Lane Leisure Ltd ~ Alcester

• Darren Brown

  - Manager/ Partner

  

  From an early age Darren was destined to become part of the family business. After leaving school in 1984 at 18, he went straight into the management of the Rugby depot, later moving to manage Alcester when it opened in 1991. Married with two children and a regular caravanner himself, Darren is keen to promote the ethos of “treating others exactly how you wish to be treated yourself” which he sees as a winning formula.

• Sue Crookson

  - Assistant Manager

  

  Sue joined BLA in the accessory store in 1998 and within six months moved to reception in an administrative role. Her talents soon became apparent and in 2002 she was promoted to Assistant Manager. All departments including sales, awnings, accessories, service and accounts, report to Sue while two of her three children also work at  BLA, Tanya in Awnings and Tom in the Accessory Store.

• Nigel Harris

  - Business Manager

  

  After 19 years in the financial services industry, Nigel became a welcome and vibrant member of the BLA team in 2003. As Business Manager, he is responsible for finance, insurance, warranty and customer administration as well as being charged with ensuring all aspects of the FSA requirements are adhered to. A very keen caravanner and married to Justine with two young sons, life is always exciting for Nig.

• Alan Gladwin

  - Sales

  Originally a time-served apprentice carpenter, Alan joined BT where he worked his way up to Workshop Supervisor before taking early retirement in the early 1990s. Not one for standing still, he joined the leisure industry at Birches of Wythall and finally joined BLA in 1994. After many successful and enjoyable years in our Service Centre he was encouraged (by having his arm twisted by Darren) to become a permanent member of the Sales Team in 2003. Once again from caravanning stock, Alan is married with two children and four grandchildren.

• Alan Ward

  - Sales

  Since joining Broad Lane (Alcester) in 2004, Alan has become a massive part of our Sales Team. His genuine nature and easy understanding of customer needs are wonderful; Alan is an asset to the company and has made many friends from the customers he has looked after over the past 5 years.

• Tim Brookes

  - Tourer & Motorhome Sales

  Tim joined Alcester in February 2009. He is a massive asset to the Sales Team and brings a very healthy pedigree of caravan knowledge that spans 18 years. It is amazing how many of his old customers have followed him to Broad Lane. One amazing fact is that he actually sold his sales co-worker (Alan Ward) a caravan in 2001!!

• Gary Rigby

  - Tourer & Motorhome Sales

  Gary has worked in the caravan sales environment for many years and is gifted in the way he relates to his customers; he is a real gentleman with a lovely manner and is once again a wonderful asset to Broad Lane. 

• Peter Webb

  - Accessory Department

  

  Having spent years in the jewellery trade and running part of his own family business, Peter finally retired from his stock in trade to head-up the very busy Accessory Store at BLA. A quiet man with a happy disposition, Pete has never caravanned before but was a keen “boater” in his early years. Pete is married with four boys, three of which have worked alongside their father in the shop over the years.