My wife and I visited Broad Lane Leisure (Alcester) on Friday, 21st August. We wish to convey to you how thoroughly pleasant we both found the experience to be. Every member of staff with whom we came into contact was warm and welcoming. We had a drink and a snack in the cafe, and the waitress was extremely friendly, and during the course of our chat, she said that the cafe was a new venture for the company. We wish you every success with that.
At the checkout, my wife asked where the name Broad Lane Leisure came from! You very kindly took it on yourself to leave your office and explain a little of the history of the company. Thank you for that. We had met you once before at the NEC and you displayed the same interested and thoughtful disposition. We thank you also for running such a customer friendly company and the next time we are in the area, we shall certainly be visiting Broad Lane Leisure again.
Lynn and Bob Kean
I would just like to thank you all for your excellent Customer Service, from my inital order online to me contacting by phone. I will be using your services again I am sure. Once again a big thank you.
Mr Ian Gibbs
We wanted to write and thank you and your team once again for the exceptional service we have received from Broad Lane Leisure. Over the years we have bought a number of new vans from you and had them serviced. Each time, this has been dealt with smoothly and successfully by your friendly and efficient staff. As a result we continue to look forward to caravanning and using Broad Lane for our caravan needs.
Tony and Gill Rose
We bought a Sterling Eccles Quartz last October with the aim of having more space for us and 2 large dogs. The interior colour scheme is a pleasant change from the usual ones, having a permanent bed is a real bonus and the extra length of the awning means we have all the room we want.
Mr & Mrs Dowell
Hi Tim, just a quick line to express our appreciation to you and all of your team; from Ken and the staff in the Broad Lane show rooms to Baz and his staff in the workshops. The preparation of the Motorhome was excellent . A great service.
Nick and Pam Middleton
Dear Nigel and the team. I would just like to express my sincere thanks to you and all the team at Broad Lane. The help and support you have provided me with has been outstanding and very much appreciated.
Mr A Whitehouse
Having just booked our caravan in for it's first service and getting another taste of the very special feeling I always get when I make contact with Broad Lane I feel compelled to do what we have both been promising to do for some time. We cannot praise Broad Lane enough for their outstanding Customer Service. It starts from the minute you step onto their premises or their stand at the caravan show. The Sales Team are first class; they do not rush you and answer all your questions thoroughly and knowledgeably. The standard continues in the service department, the administration team and the shop. Nothing is ever too much trouble.
We bought a van following the caravan show from Richard Bulmer in October 2009. She was perfect, we loved her and returned each year for service. In May of 2014 disaster struck and a freak accident rendered our lovely van beyond economical repair just 4 weeks before a 2 week holiday we had planned in Yorkshire. Local dealerships near to our home in Southampton were sympathetic but unable to turn around a suitable replacement in the time scale; despite the stirling efforts of our insurers,The Caravan Club, who deserve equal accolade in this sorry tale pulling out all the stops to have our van assessed promptly. However after a trip to see Richard at Broad Lane and a great deal of hard work and phone calls from all the team at Broad Lane we collected a brand new van from them on 7th June and took it on our holiday to Yorkshire on the 13th June.
Need I say more? Well yes actually! Someone in the testimonials described Broad Lane as being the "John Lewis experience" I would say that whilst this is a good analogy it does not go far enough! John Lewis staff do not remember my name when I arrive, shake my hand and offer me a cup of coffee. A John Lewis salesman would not lend me his own personal set of towing mirrors or a wheel lock. They cannot offer the family business style service that Broad Lane offer and this is why we will continue to do business with this excellent company for as long as we are able to continue caravanning and why the 2 hour drive from Southampton is worth the effort every single time.
Thank you so much to all the team at Broad Lane and we look forward to seeing you in June for our service which has, as always, been booked at our convenience to suit our needs and wishes with the utmost courtesy.
Mr & Mrs Allcock
Last week I was staying in my touring caravan at Warwick Racecourse when my van developed a fault which lead to water pouring out onto the ground when any tap in the van was turned on. I phoned your company about the problem, and I cannot thank you enough for the superb service I received. A gentleman by the name of Barry came out to the van and fixed the problem. The work he did and his attitude were excellent, they could not be bettered.
In view of this first class service I would return to you for anything wherever possible, and I have told all my caravanning friends about my experience.
Mr B Frost
Hi Alan and Gary, thank you for the excellent handover on Saturday, I would describe it as a John Lewis experience from the sales team.
Mr and Mrs Fountain
Sue and the team have shown that Broad Lane's customer service does not stop when the customer walks out of the door. I have been a Broad Lane customer for about 20 years and I shall definitely carry on using them for all my caravanning needs and singing their praises in caravan circles. It is a pleasure to know Broad Lane provide good and, as some say, a “proper old fashioned service” and I am spreading the word!
Mr Brian Chare
I would like to take this opportunity to compliment you on the level of service we received this weekend when visiting your accessories store. I had spoken with Benn Crookson on the phone earlier in the week as we were looking for a new lightweight awning and he promptly posted me some details of a product that he thought would be ideal for our needs. Following this we visited your store where Benn proceeded to offer excellent advice, without any pressure to make a purchase. We finally decided to buy the awning that he had originally recommended, together with a new camping table and we can honestly say that throughout this process the level of customer service we experienced was simply first class!
I would just like to say that all your staff do your company proud; polite, cheerful and knowledgeable - what more could a customer ask for? I am happy to say that I have just completed the approved workshop questionnaire to show how pleased I am with your service.
Thanks for your brilliant service - it has been a pleasure so far, as you said on Sunday having now dealt with you we won't be going back to our previous dealer.
I just wanted to thank Steve and the team in your service department for the way they dealt with the problems that had occurred on my van during the winter. They were sorted out to a great standard and I was very impressed with the way it was handled. Nothing was too much trouble. Always keeping me informed of what would happen at all stages and the van is now in great shape and ready for many outings this year.
Mr Tim Reddish
We are so pleased with the service you offered us with our second van purchase from Broadlane that we wanted to write and thank you personally. From the time we ordered at the NEC, through to collection, the service from yourselves and your staff has been outstanding. The young man who took us through the van details upon collection, (I believe he was a service engineer standing in) was so helpful and informative, and took great care to test everything and highlight minor snags to be dealt with on our first service; just stiff screws really.
The shop staff were very helpful too with their advice and guidance. We can honestly say that we would not consider going anywhere but Broadlane for any future purchases as we have found the company to be fair and honest with us on each occasion and customer service second to none.
Mr & Mrs Brettell
We would just like to say thank you for all your help in making our second purchase from you so easy and effortless, we cannot fault your staff especially Nigel, Alan and not forgetting Gary who got soaked through yesterday setting our new van up, we cannot thank you enough and as always will recommend you to everyone we know. Joyce and I both agree that all dealerships should be based on the standards and dedication that all the team portray, the only word is “outstanding” thank you all again.
Mr & Mrs Pye
The person who bought our caravan back could not have done more to assist in putting it into our ‘awkward’ garden. He was brilliant.
Mr & Mrs Eaves
We would like to express our absolute customer satisfaction with Broad Lane Leisure.
Your sales staff, telephone response and particularly the service department display a comprehensive understanding of what customer service means which is obviously at the heart of your business.
You are aware we have had some issues with our caravan(s) over the past year, some of our own making, and in each and every case your staff and organisation have been first class in response and efficiency.
I would also like to express specific appreciation to the service Department for delivering our caravan back to the storage area last week, which was necessary due to personal circumstances.
It’s always a pleasure to do business with Broad Lane Leisure.
Julie & Graham Ford
We, like yourself, were lucky enough to be part of the EWCC 50 years celebrations at the weekend. We all had a fantastic time and to add to this, we are now the proud owners of a Cadac Carri Chef BBQ which we understand is down to you. Thankyou so much for your support over the weekend and in the raffle. The prizes you have to the Club were brilliant. Also we understand that you helped quite a few other people on the rally field.
A big, big “Thank you” is being sent your way. Everybody really appreciated all the support you gave. Hopefully we’ll see you on the rally field again with your family.
Amanda Cristofoh & Chris Briggs
RECENT PURCHASE OF NEW SWIFT CARAVAN.
Just a line to record our appreciation of your service in relation to the above.
From the moment we walked onto your stand at the NEC, to the point of departure from your dealership, we can honestly say that we were treated with a personal service and the utmost courtesy.
Each and every one of you were warm, welcoming and knowledgeable. Nothing was too much trouble, and the handover was accomplished with aplomb by Adrian who was undoubtedly suffering with a poorly back. We have now had the opportunity to experience a few enjoyable days with the new caravan and are now looking forward to a month in France commencing next week.
Ewa & Steve Sammons
I would like to thank you and your employees for the service we received during the purchase of our new caravan. From the point where yourself and Alan convinced us it would be a easier to buy a new van than go through all the hassle of having our van serviced, the courteous and efficient way Nigel extracted many thousands of pounds from my tightly clenched fist and the informative and friendly way that Gary confused us during the heating system instruction.
All in all buying our new caravan from Broad Lane was a very enjoyable experience. You have a top class facility with top class employees. Congratulations, and keep up the good work.
Colin and Gillian Ablewhite